from blackcatrescue.wordpress.com
She was an Intake Worker for the Welfare
Department. There were no average days. All her days could be classified as
more eventful or less eventful and she thought the less eventful, the better.
She had her own office. Not a cubicle,
but an enclosed five by seven foot room – one door and no windows. She sat
behind a gray, metal, government-issue desk across the room from the door. To
reach that door she had to squeeze around the east end of the desk and pass
behind the two seats for clients.
The Welfare Department shared a
one-story brick building with a local dentist and it was not unusual for her to
hear drilling noises and sometimes screaming children through the wall at her back.
That day, the dental office was quiet, for which she was grateful.
That morning she’d had two young women
with their mothers. Girls really, one fourteen and the other sixteen. They’d arrived
within hours of each other. The girls were quiet, obviously frightened. And not
so obviously pregnant. One mother wanted help paying for prenatal care and
delivery.
“She made her bed and now she’ll have to
lie in it,” the mother said.
The worker counselled the woman and her
daughter that this was something that would affect the rest of the girl’s life.
The girl should have some say. She pointed out that using a child to punish a
child was not fair nor helpful to either.
The girl said nothing. And the worker
completed the application forms.
The other mother wanted the name and
address of a clinic where she could get her daughter an abortion. And
information about getting the procedure paid for. “She’s too young, and I’m not
going to take care of any more babies,” this mother said.
She counselled them that
the daughter would have to live with this the rest of her life and she should
have some say in this very important decision. She suggested adoption or
financial help for the family if they decided to keep the baby. The girl said
nothing. And the worker wrote down the telephone numbers for three clinics. She
explained that the state had no program to pay for abortions.
In between the two pregnant girls, a man
came in seeking some place to stay. He’d just been convicted of burglary. The
sheriff’s department had put him out while the court completed a pre-sentencing
evaluation. While spending six months in jail awaiting trial, he’d lost his job
and his apartment. His landlady locked up his belongings in lieu of back rent.
The worker called the sheriff’s office, but they said they couldn’t let him
stay there. The same from the city jail. She advised the man to contact two
church groups that sometimes found housing for people who needed it.
“Thank you,” the man said, but he did
not seem hopeful.
After lunch, another pregnant teen and
her mother came in. The worker explained all the options and this time neither
said anything. They were both too confused and sad to say one way or the other.
She was beginning to believe that
all the people with the saddest problems were meeting down at the corner and
deciding it was a good day to come see her.
Mixed in with these clients there had
been food stamp applications and daycare provider questions and reports of men
living with women receiving assistance and complaints about lost checks.
Then near the end of the day a man came
in. At first he said nothing. Then he explained that he’d been out of a mental
hospital for a while and that he thought he might have to go back. He said his
wife was afraid of him and had taken their child and gone to her family in
another state.
He held his left hand cradled in his
right. He explained that he’d injured it by slamming it through the dashboard
of his car on his way to the welfare office.
“Could you just call my wife and tell
her to come home?” he asked.
She explained that she couldn’t
do that, but she could help him see a doctor, someone who could help him.
He stood up, but there was no room for
him to pace. He turned in a circle then smashed his uninjured hand on her desk.
The noise and the action and his position standing over her seemed to inflame
him. He shouted. “There is nothing wrong with me. I just want my family home.”
Following her one cardinal rule, don’t
say or do anything crazy to a crazy person, she spoke quietly to him and asked
him to sit down. He did. She was surprised that he did, but wasted no time. “Excuse
me for a moment,” she said. “I need to get some information and then we’ll see
what we can do for you.”
She edged around her desk and went
behind him being careful not to touch him as she passed. She went out her door
and walked to the office of the largest man working there.
“Will you come and stand by my door? I
have a man who’s winding himself up. If it gets too loud, just come through the
door making as much noise as you can. That should break his frenzy enough to
let me get past him and out of my office,” she said.
She returned to her office and spoke to
the man as calmly as she could. She found out the name of the man’s doctor and
that the doctor had helped him the last time he felt like this. She called the
doctor and made arrangements for the man to go there.
Her last call of the day was from the
city police. The man who was out of jail awaiting his pre-sentencing report had
just broken into his old apartment and would be jailed pending this new
breaking and entering charge.
She smiled.
She would go home to her beautiful,
healthy, six-year-old son. They would have dinner and play a little. Then she
would read to him and put him safely to bed with his little black kitten. She
would take a shower and read herself to sleep. And be thankful for her own
problems.
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